Policies

Vilríe Homeware > Policies

Website Policy for Vilríe Homeware

Welcome to Vilríe! We are committed to providing you with a secure, enjoyable shopping experience. Please read the following policies carefully. By accessing or using our website, you agree to these terms.

Terms & Conditions

Welcome to Vilríe Homeware. By accessing and using our website https://vilrie.co.za, you agree to comply with and be bound by the following terms and conditions:

  • All products and services are subject to availability.
  • Prices are listed in South African Rand (ZAR) and include VAT unless otherwise stated.
  • We reserve the right to change prices, product descriptions, and availability at any time without prior notice.
  • By placing an order, you warrant that you are legally capable of entering into binding contracts and are at least 18 years old.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

1. General Information

Company Name: Vilríe Homeware
Contact Email: hello@vilrie.co.za
Phone Number: (+27)66 212 9255

Website: https://vilrie.co.za/

2. Use of the Website

You agree to use our website solely for lawful purposes and in accordance with these policies. You shall not attempt to disrupt or interfere with the site’s operation or security.

3. Product Information

  • Descriptions: We aim to ensure that our product descriptions and images are accurate and up-to-date. However, slight variations in colour, texture, and size may occur due to the nature of concrete and manufacturing processes.
  • Availability: Products are subject to availability. We reserve the right to limit quantities and to refuse orders at our discretion.
  • Made to Order: All products are made to order. Please allow 2-3 days for production after placing your order.
  • Weekend Orders: If you place an order over the weekend, it won’t be processed until Monday. We make every effort to fulfil orders as promptly as we can.

4. Ordering and Payment

  • Order Process: All orders are subject to acceptance and availability. Once you place an order, you will receive an email confirmation.
  • Pricing: Prices are listed in South African Rands and include applicable taxes unless otherwise stated. Shipping costs are extra and will be calculated during checkout.
  • Payment Methods: We accept American Express, Apple Pay, VISA Credit Card, Debit Card, Instant EFT, Mobicred, Samsung Pay, QR Code Apps, SnapScan, RCS Store Card, and Zapper.
  • Orders will only be processed once payment is received and cleared.

5. Shipping and Delivery

  • We deliver nationwide across South Africa via reputable courier services.
  • Orders are typically processed within 2–4 working days. Delivery times range from 2–7 working days depending on your location.
  • Shipping fees are calculated at checkout based on order destination, size, and weight of items.
  • Ownership and risk pass to you upon delivery to the specified address.
  • You will receive a tracking number once your order has shipped.
  • Please inspect your order upon arrival and report any damages within 48 hours.

6. Returns and Refunds

We strive for your complete satisfaction. If you are not happy with your purchase, please review our policy:

  • No Returns or Refunds: All sales are final. We do not accept returns or offer refunds for any reason. Please review your order carefully before completing your purchase.
  • Damaged Goods on Delivery: If your item arrives damaged or broken, please contact us within 2 days of receipt with photographic evidence of the damage. Once the broken item is returned to us, we will replace it at no additional cost. The damaged item must be securely packed and shipped back to us within 5 days of notification.
  • Replacement Process: Replacement is limited to items confirmed to be damaged upon delivery. We reserve the right to deny replacement requests if the damage is not reported within the specified timeframe or if the item is not returned in its original packaging.
  • Refunds will be credited to the original payment method within 7–14 working days.

7. Care and Maintenance

Concrete products require proper care to maintain their appearance:

  • Avoid exposure to harsh chemicals.
  • Clean with a damp cloth; do not use abrasive cleaners.
  • Concrete products can break if dropped on a hard surface, and their corners may chip if not handled carefully.

8. Limitations of Liability

We are not liable for any damages resulting from the use or inability to use our products or website, including but not limited to direct, indirect, incidental, or consequential damages.

9. Intellectual Property

All content on this website, including images, logos, and text, is the property of Vilríe Homeware or its licensors and is protected by copyright laws.

10. Privacy Policy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information.

Vilríe Homeware is committed to protecting your privacy in compliance with the Protection of Personal Information Act (POPIA).

  • We collect personal information (such as name, address, contact details, and payment information) only for order processing, customer service, and marketing (with your consent).
  • Your information will not be sold or shared with third parties except as required by law or to fulfil your order (e.g., with courier services).
  • You have the right to access, correct, or request deletion of your personal data by contacting us at hello@vilrie.co.za.
  • Our website may use cookies to improve user experience. By using our site, you consent to our cookie policy.

1. Introduction

Welcome to Vilríe Homeware (“we,” “us,” “our”). We value your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA), Act 4 of 2013. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [website URL] and purchase our products.

By using our website, you consent to the practices described in this policy.

2. Information We Collect

We collect and process the following types of personal information:

  • Contact Details: Name, surname, email address, phone number, and physical address.
  • Account Information: Username and password (if you create an account).
  • Order Information: Billing and shipping address, order details, and payment confirmations.
  • Payment Information: Credit/debit card details or bank account information (processed securely via our payment providers; we do not store full payment details).
  • Communication Data: Information you provide when you contact us or subscribe to our newsletter.
  • Technical Data: IP address, browser type, device information, and usage data collected via cookies and analytics tools.

3. How We Use Your Information

Your personal information is used for the following purposes:

  • To process and fulfil your orders.
  • To create and manage your account.
  • To communicate with you about your orders, queries, or customer service requests.
  • To send you marketing communications (only where you have consented).
  • To improve our website, products, and services.
  • To comply with legal and regulatory requirements.

4. Sharing Your Information

We do not sell or rent your personal information. We may share your information with:

  • Service Providers: Third parties who assist in operating our website, processing payments, delivering orders, or marketing, under confidentiality agreements.
  • Legal Authorities: Where required by law, to comply with legal obligations or protect our rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that process.

5. International Transfers

If your personal information is transferred outside of South Africa, we will ensure that appropriate safeguards are in place as required by POPIA.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information against loss, theft, unauthorised access, or disclosure. However, no method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

7. Retention of Your Information

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

8. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request correction or deletion of your personal information.
  • Object to or restrict the processing of your information.
  • Withdraw consent where processing is based on consent.
  • Lodge a complaint with the Information Regulator (South Africa).

To exercise your rights, please contact us at hello@vilrie.co.za.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyse site traffic, and personalise content. You can manage your cookie preferences in your browser settings. By continuing to browse, you agree to our use of cookies.

10. Marketing Communications

If you subscribe to our newsletter or marketing communications, you may opt out at any time by clicking the “unsubscribe” link in the email or contacting us directly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.

12. Changes to Policies

We reserve the right to modify these policies at any time. Changes will be effective upon posting on this page. We encourage you to review this page periodically.

13. Governing Law

These policies are governed by the laws of South Africa. Any disputes will be resolved in the courts of South Africa.

Contact us if you have any questions about these policies; please contact us at hello@vilrie.co.za.